FAQ

How much does it cost to retake the final exam?
$150. More information is on the Special Exam Application.
Wed, 20 May, 2020 at 2:39 PM
When will my CEUs be updated?
CEUs are available on your transcript within one week of course end date.
Wed, 20 May, 2020 at 2:47 PM
Where can I find my CEUs?
Members can find their CEU transcript here. 
Wed, 20 May, 2020 at 2:48 PM
Where can I get a new certificate?
Members can get a copy of their certificate at their transcript page.  Non-members can request one at certificates@iaao.org.
Wed, 20 May, 2020 at 2:49 PM
I did not receive the ProctorFree email invite. What do I do?
If it's been longer than 3 days and you have not received an email from ProctorFree, please attempt to reset your ProctorFree password in order to fini...
Tue, 1 Jun, 2021 at 7:55 AM
How do I ensure I receive the continuing education credits for a course or workshop?
In order to receive the full number of CEUs for IAAO courses, a student must attend 90% of classroom hours.  In a 30-hour course, this equates to 3 hours, r...
Thu, 13 May, 2021 at 12:25 PM
I'm getting an XML error: "Timestamp sent is outside of expiration limit."
 Here are some recommendations that will most likely resolve this issue.  1. If you using a VPN or Remote Desktop program, please turn them off and acce...
Mon, 17 May, 2021 at 10:16 AM
How do I take the final exam?
Sign up for your final exam by filling out the Final Exam Registration form. Once your application has been processed within 3 business days, your exam wi...
Tue, 1 Jun, 2021 at 7:53 AM
Can I leave my computer during the exam?
You must remain at your computer for the duration of the exam - leaving the area will disqualify your exam, as we cannot validate the entirety of the sessio...
Tue, 1 Jun, 2021 at 7:55 AM
I forgot my IAAO username and/or password.
To reset your username and/or password, please head to our Sign In page and click "Forgot username?" or "Forgot password?".  If you ...
Tue, 1 Jun, 2021 at 8:00 AM