FAQ

I forgot my IAAO username and/or password.
To reset your username and/or password, please head to our Sign In page and click "Forgot username?" or "Forgot password?".  If you ...
Tue, 1 Jun, 2021 at 8:00 AM
How do I find the student reference manual, solutions, or other student resources?
While on the page for your course or webinar, click "Handouts" to view the associated handouts with the course.
Thu, 1 Apr, 2021 at 3:39 PM
If I can’t finish a course, can I get an extension?
For a limited time, we offer up to 30 day extensions for Self Study courses with a ticket submitted through our online support portal in case you are sick o...
Thu, 1 Apr, 2021 at 3:45 PM
Can I cancel/drop the course?
Cancellation Policy You must cancel a course in writing and on the same day as the course purchase date. To cancel a course, please send an email to educa...
Thu, 1 Apr, 2021 at 3:48 PM
How long do I have access to the material?
Course material is available until the final exam expires on the final day of the course.
Wed, 20 May, 2020 at 2:37 PM
I'm getting an XML error: "Timestamp sent is outside of expiration limit."
 Here are some recommendations that will most likely resolve this issue.  1. If you using a VPN or Remote Desktop program, please turn them off and acce...
Mon, 17 May, 2021 at 10:16 AM