FAQ

How do I find the student reference manual, solutions, or other student resources?
While on the page for your course or webinar, click "Handouts" to view the associated handouts with the course.
Thu, 1 Apr, 2021 at 3:39 PM
Can I use notes, books, or reference materials during an online exam?
Notes, books, or outside reference materials are prohibited during the exam. Excel and smartphones are also prohibited during the exam. Only the formula...
Thu, 1 Apr, 2021 at 3:41 PM
What do I need to use ProctorFree, IAAO's online proctor service?
For the exam, a computer web camera with microphone is required. Please review complete requirements for ProctorFree, our online proctoring service, here. 
Thu, 1 Apr, 2021 at 3:43 PM
How long do I have to take a course exam?
There is a 3.5 hour time limit, however, most students finish the test in a 60-90 minute time frame.
Wed, 20 May, 2020 at 2:32 PM
When and how will I receive my results?
After you complete an exam, your exam video is analyzed by ProctorFree and then sent to IAAO for review.  For IAAO Live Online courses, you will receive...
Thu, 1 Apr, 2021 at 3:44 PM
If I can’t finish a course, can I get an extension?
For a limited time, we offer up to 30 day extensions for Self Study courses with a ticket submitted through our online support portal in case you are sick o...
Thu, 1 Apr, 2021 at 3:45 PM
Can I cancel/drop the course?
Cancellation Policy You must cancel a course in writing and on the same day as the course purchase date. To cancel a course, please send an email to educa...
Thu, 1 Apr, 2021 at 3:48 PM
How long do I have access to the material?
Course material is available until the final exam expires on the final day of the course.
Wed, 20 May, 2020 at 2:37 PM
How do I know if I passed the exam?
You will receive your preliminary score directly after the exam. After the IAAO reviews your ProctorFree video, you will receive a certificate and offic...
Wed, 20 May, 2020 at 2:38 PM
What happens if I don’t pass the exam?
After you receive official confirmation of your exam grade, you can apply to retake the exam by completing a Special Exam Application. This must take place ...
Thu, 1 Apr, 2021 at 3:48 PM